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I actually found a solid overview that might help — https://greyjournal.net/hustle/work-tech/lift-your-customer-service-game-with-these-7-vital-tools/ . The article breaks down several essential tools businesses use today: CRM systems that centralize all customer data, helpdesk platforms that categorize and route tickets automatically, cloud-based communication systems, and knowledge-base solutions for self-service. It explains how each tool improves response time, reduces agent workload, and gives customers a more consistent and reliable support experience.

greyjournal.net

Lift Your Customer Service Game With These 7 Vital Tools

Customer service is no longer just about challenging inquiries, fast responses, and giving solutions. In recent years, it has become more of a customer experience game, which requires businesses to smoothen their client approach and focus on personalization, instead of … Continue reading